All of our services are deisgned to be responsive to the ever-evolving needs of insurers.
Experienced, Trusted, Friendly.
For over 10 years, Rightpath Claims expert teams have provided industry-leading claims administration outsourcing services to insurers across the full spectrum of travel insurance policy types.
From the moment that an individual policyholder makes a claim, and until the claim is resolved, Rightpath team members provide swift, timely and compassionate support in accordance with each policy. This is done with diligence and an unparalled depth of industry knowledge.
For insurers, every aspect of the claims management service can be customised to the requirements of each policy, scheme or brand.
This enables Rightpath to provide claims management solutions which are fully representative of insurer's product and brand values, both online and offline, whilst allowing for scalability and expansion to match the needs of the insurer.
Just some of our partner organisations.
Wherever your policyholder finds themselves, we are at their side.
The world is a vast, dynamic and full of possibility. As a result, travel claims are among the most complex and varied types of claim in the insurance industry. Rightpath Claims has an innate understanding of this complexity, its challenges and how to overcome them.
We are the travel insurer's trusted TPA and act as a critical guide to a policyholder during their time of need, helping them navigate towards the conclusion of a travel-related incident in accordance with their policy, with empathy, professionalism and experience that is without borders.
"Large scale claims management requires speed, diligence and expertise that is second to none. It is this, coupled with their professional yet friendly approach, that World Wide Internet Insurance Services Ltd has come to rely upon with Rightpath Insurance Solutions"
"We have always been extremely happy with the service received from Rightpath. Staff are friendly, knowledgeable, highly professional and are not afraid to go the extra mile to support both clients and Insurers alike."
"[We] have worked with Rightpath Insurance Solutions for many years as our preferred claims administrator [and] a trusted partner that we can rely on for the highest standards of customer service, detailed MI and prudent cost containment delivered by a friendly, accessible team."
"The delivery of a quality insurance product is only achieved when claims are handled courteously, promptly, empathetically and with considered expertise. Rightpath Claims provide this for our customers."
"In our view [Rightpath Claims] are the market leader in [the travel claims] sector. Feedback from customer surveys indicate that they provide outstanding service
time and time again."
"Rightpath Claims have provided an outstanding service to our insureds through a combination of experience and fully utilised technology. Claims are handled with accuracy and efficiency and their management information sets the standard in consistency and completeness."
"Rightpath offer an innovative and first class approach to travel claims handling that is delivering all that was promised. Client feedback is very positive and the overall service delivery is everything we had hoped for when selecting them."
"Rightpath Claims provide an excellent service both to our customers and to us as clients. Their proactive approach to claims management enables a consistent and robust claims service and is supported by MI produced to a high standard of quality and accuracy."
Rightpath Claims - Flexible solutions that scale with your needs..
We offer a complete, market-leading claims solution, managing your claims from first notification to recovery. Combining technology with an innovative people and control strategy, we deliver a superior customer experience and a greatly improved scheme performance.
Full claims Outsourcing Benefits
Our technology (ATICS) allows for us to provide support for your peaks in claim volume or unforeseen reduction in capacity (disaster recovery). There are two methods of support offered: teleclaim or traditional.
Rightpath Claims employs robust security processes and leading-edge technology to provide security and peace-of-mind.
Rightpath Claims adheres to strict and comprehensive internal security and data management processes. Data stored digitally is further secured through the use of Data At Rest Encryption (DARE) technology, protecting critical data in its idle state as well as in transit.
Furthermore, systems are enabled with Multi-Factor Authentication (MFA) which allows for greater online claims application security through the use of additional identity checks at login.
Rightpath Claims' team members' diligence and attention to detail is second to none and our fraud detection success speaks for itself. Robust fraud detection practices are provided as an intrinsic part of the travel claims process and not as a separate cost, adding further value to Rightpath's services to insurers.
Rapid and thorough correspondence with the policy issuer is assured at the point of any discrepancy detection to assist insurers in protecting the security and integrity of their own products and services against otherwise fraudulent claims.
The first of it's kind; An integrated, data-rich case management solution.
ATICS; Rightpath Claims' innovative AI-driven claims management system was built by Rightpath to serve the insurance industry from the ground-up. The first of its kind at its inception, ATICS utilises leading-edge AI and intelligent automation to streamline and enhance the claims process from start to conclusion.
All Rightpath Claims services are supported by ATICS to provide comprehensice case, policy and scheme management and monitoring. Also available as a white-label solution, and complemented by a suite of detailed ananlytics presented by claim type and in aggregate across an insurers portfolio, ATICS is the future-proof solution for modern, data-fluent insurers.
Just some of Rightpath Claims' awards and accolades can be viewed below.
Shortlisted under the ‘Claims technology initiative of the year – business partner’ category, Rightpath’s award entry was based on four strong innovations they had delivered over the preceding 12 months. This includes becoming the first in the market to provide online travel claim assessment facilities, the customer portal, white-label claim site and iBrand Management system.
Finalists under the ‘Claims Technology Partner’ category, Rightpath’s award entry was based on a range of powerful technologies including; facilities for online travel claim assessments, customer portal, white-label claim sites and iBrand Management system.
This was the second time we found ourselves finalists in this award which was based on overall business development.
Our very own Andrew Commins was highly commended in this award category.
This was the second award finalist position we achieved in 2011 in the Best Business for Customer Services category, again based on very strong customer service results.
As a customer service organisation there is no better justification of your being than being considered the best at customer service. This award entry was based on a proven customer satisfaction rate of 99% which is an outstanding achievement within the context of claims management.
We were nominated on the basis of our ground breaking ATICS system which automates the claims assessment process and delivers the following benefits:
Applicable to business with turnover of less than £1million, to be finalists for this award is perhaps our proudest business achievement as it was not just based on a particular area of excellence but upon the strength and robustness of our overall business plan.
Looking to outsource your travel claims management to a proven and trusted TPA? Contact us today using the details below.
Righpath Claims is a part of the Rightpath group of companies.
The Rightpath group of companies is formed from a range of distinct brands. Each brand provides individual specialist services to the sub-sectors of insurance and fintech, including the Lloyd's and London Markets. Each brand is underpinned and enhanced by the shared vision and values stated above.
Products and services offered by the Rightpath group of companies include; Specialist (TPA) claims management for Travel, Personal Accident, Health, Personal Injury, Ticket Refunds, Collision Damage Waiver, Marketing Solutions and Serviced Office Accommodation.
Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.
Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK
09:00 - 17:00 Mon - Fri (closed Bank Holidays)
+44 (0)20 8667 1600