Travel Insurance Claims Management Specialists

Proven, Trusted, Professional Third-Party Administration (TPA)

Important Information

For information regarding Coronavirus and Travel Claims - Please click here.

For a statement relating to the Lloyd's Brexit Transfer Proposal - Please click here.

Travel Delay
(Benefit & Expenses)

Inconvenienced by delayed travel? Select this section if you would like to make a claim, either under a policy benefit, or travel disruption cover if your policy covers additional expenses.


Trip Cancellation / Missed Departure / Trip Abandonment

Select this section if you had to cancel your trip, missed your departure or had to abandon your travel plans due to a delay.


Medical / Curtailment /
Personal Accident

Injured or fallen ill? Select this section if you incurred medical expenses on your trip, were seriously injured or had to come home early (curtailment). If you were hospitalised you may also be able to claim for hospital benefit.


Personal Possessions
/ Baggage Delay

Select this section if you had items (including money and ski equipment) lost, stolen or damaged and/or incurred costs to obtain an emergency passport, or if your luggage was delayed and you had to make emergency purchases.


Winter Sports (Piste Closure, Ski Packs and Ski Equipment)

Select this section if you wish to claim because the ski slopes at your resort were closed during your trip, or to reclaim unused Ski Pack or ski equipment hire costs.


Legal Expenses /
Personal Liability

Select this section if you wish to pursue a civil action against a third party who caused you bodily injury, or if you are subject to a liability claim and wish to claim the protection as provided by your policy.

Claim type not listed above?

About Us

Independent claims management on behalf of insurers.

Who are Rightpath Claims?

Rightpath Claims is a specialist third-party claims administrator company (or TPA). We are appointed by insurers to manage insurance claims which relate to travel on their behalf.

Trusted by insurers, and with a focus on providing the highest level of customer service, we are here to help manage your claim.

Our Promise to you

  • We will always treat you with respect, professionalism and with empathy toward your circumstances.
  • We will provide a prompt service. Calls will be returned within 30 minutes and we will aim to deal with all correspondence within 5 working days.
  • We will do everything we can to ensure your claim is resolved quickly and smoothly, every time.

Please note: Lloyd’s is proposing to transfer certain EEA insurance policies to Lloyd’s Brussels. The proposed transfer will not change terms and conditions of any policy, except that Lloyd’s Brussels will become the insurer and Data Controller in respect of the transferred policies. Further information about the proposal (including whether it could affect your pre-transfer position), which policies are transferring, your rights and what you need to do can be found at

Our Partners

Just some of our partner organisations.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600