Claims Help Centre

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Travel Delay
(Benefit & Expenses)

Inconvenienced by delayed travel? Select this section if you would like to make a claim, either under a policy benefit, or journey disruption cover if your policy  covers additional expenses.


Trip Cancellation, Missed Departure, Trip Abandonment

Select this section if you had to cancel your trip, missed your departure or had to abandon your travel plans due to a delay.


Medical / Curtailment /
Personal Accident

Injured or fallen ill? Select this section if you incurred medical expenses on your trip, were seriously injured or had to come home early (curtailment). If you were hospitalised you may also be able to claim for hospital benefit.


Personal Possessions
/ Baggage Delay

Select this section if you had items (including money and ski equipment) lost, stolen or damaged and/or incurred costs to obtain an emergency passport, or if your luggage was delayed and you had to make emergency purchases.


Winter Sports (Piste Closure, Ski Packs and Ski Equipment)

Select this section if you wish to claim because the ski slopes at your resort were closed during your trip, or to reclaim unused Ski Pack or ski equipment hire costs.


Legal Expenses /
Personal Liability

Select this section if you wish to pursue a civil action against a third party who caused you bodily injury, or if you are subject to a liability claim and wish to claim the protection as provided by your policy.

Claim type not listed above?

Frequently Asked Questions

Answers to some of the most common claim-related questions can be found below. Answers to claim-type specific questions can be found under the relevant claims section above.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600