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Inconvenienced by delayed travel? Select this section if you would like to make a claim, either under a policy benefit, or journey disruption cover if your policy covers additional expenses.
Select this section if you had to cancel your trip, missed your departure or had to abandon your travel plans due to a delay.
Injured or fallen ill? Select this section if you incurred medical expenses on your trip, were seriously injured or had to come home early (curtailment). If you were hospitalised you may also be able to claim for hospital benefit.
Select this section if you had items (including money and ski equipment) lost, stolen or damaged and/or incurred costs to obtain an emergency passport, or if your luggage was delayed and you had to make emergency purchases.
Select this section if you wish to claim because the ski slopes at your resort were closed during your trip, or to reclaim unused Ski Pack or ski equipment hire costs.
Select this section if you wish to pursue a civil action against a third party who caused you bodily injury, or if you are subject to a liability claim and wish to claim the protection as provided by your policy.
Claim type not listed above?
Answers to some of the most common claim-related questions can be found below. Answers to claim-type specific questions can be found under the relevant claims section above.
A. Rightpath Claims are an independent company appointed to provide claims and administration services on behalf of insurers.
A. The documentation required to support your claim will vary depending on the nature of your claim. However, these documents are listed on the claims form.
A. Once we are in receipt of your claim we will issue an acknowledgement within 5 working days. You can also visit visit our portal - the link for which is listed under the 'claims' page.
A. Papers should be sent to:
Rightpath Claims, PO Box 6430, Basildon, SS14 0QT,UK
Please make sure that you:
A. Yes. However, there are a couple of important notes:
We do not advise sending any emails greater than 2MB in size as these may not be received. If the size of your attachments is larger than this, try breaking them down into smaller sized attachments sent across by several emails.
The size of the attachments is often determined by the resolution settings of the scanner. Black and white at 200dpi should be sufficient.
Accepted File Types
For security reasons, we are only able to accept the following file extensions:
Also, for system security reasons we cannot accept compressed/zipped files.
A. We aim to review correspondence within 5 working days of receipt. For emails, we count the day of receipt as anything received up to 9 a.m. that day. Any new claims will be acknowledged within 5 days of receipt of your claim.
A. We will make a Bank transfer to the nominated Bank Account. Once we confirm settlement, this should appear in your Bank Account within 7 - 14 working days.
A. This will vary between policies so we suggest you always notify us as soon as is reasonably practical.
A. Your account number and sort code are stored within two fields that are encrypted with 128-bit master keys and use the AES (Advanced Encryption Standard) algorithm. Once saved these two fields are masked and can only be viewed by select members of the Accounts Team responsible for making claim payments.
A. All calls are recorded for training and quality control.
A. Your documents will be scanned and the original papers will be kept for a period of 4 weeks and will then be destroyed.
Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.
Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK
09:00 - 17:00 Mon - Fri (closed Bank Holidays)
+44 (0)20 8667 1600