For Insurers

All of our services are deisgned to be responsive to the ever-evolving needs of insurers.

Claims Management & Administration (TPA) Services

Experienced, Trusted, Friendly.

For over 10 years, Rightpath Claims expert teams have provided industry-leading claims administration outsourcing services to insurers across the full spectrum of travel insurance policy types.

From the moment that an individual policyholder makes a claim, and until the claim is resolved, Rightpath team members provide swift, timely and compassionate support in accordance with each policy. This is done with diligence and an unparalled depth of industry knowledge.

Bespoke Solutions

For insurers, every aspect of the claims management service can be customised to the requirements of each policy, scheme or brand.

This enables Rightpath to provide claims management solutions which are fully representative of insurer's product and brand values, both online and offline, whilst allowing for scalability and expansion to match the needs of the insurer.

How We Work - At a glance

  • Process Flexibility You choose your ideal claims process. We deliver. Our systems are embedded with Insurer/Agent preferences that drive the entire process. Add and exclude services as desired.
  • Online Claims Portal Empower your customers to check and comment on the status of their claim online; including when it was opened and when it is expected to be addressed.
  • Online Claims Assessment Grant customers an accurate claims decision online. Delivered through our highly acclaimedn first-to-market AI-driven claims assessment tool 'ATICS'.
  • First To Market Claims Analytics The accuracy and depth of our claims data is unsurpassed. Comprehensive data provides completely new intelligence and insight into scheme performance.
  • White-label Claims Sites Make a statement about your commitment to claims service excellence with a dedicated, branded claims site.

Our Partners

Just some of our partner organisations.

Specialist Travel Claims Administration

Wherever your policyholder finds themselves, we are at their side.


The world is a vast, dynamic and full of possibility. As a result, travel claims are among the most complex and varied types of claim in the insurance industry. Rightpath Claims has an innate understanding of this complexity, its challenges and how to overcome them.

Experience Without Borders

We are the travel insurer's trusted TPA and act as a critical guide to a policyholder during their time of need, helping them navigate towards the conclusion of a travel-related incident in accordance with their policy, with empathy, professionalism and experience that is without borders.

A Scalable Solution

Rightpath Claims - Flexible solutions that scale with your needs..

Full Claims Outsourcing

We offer a complete, market-leading claims solution, managing your claims from first notification to recovery. Combining technology with an innovative people and control strategy, we deliver a superior customer experience and a greatly improved scheme performance.

Full claims Outsourcing Benefits

  • Centre of excellence
  • Innovative solutions
  • Reduced leakage
  • Improved recovery rate
  • Improved customer satisfaction
  • Less account management frustration and cost

OverFlow (Sleeper Cell) Arrangements

Our technology (ATICS) allows for us to provide support for your peaks in claim volume or unforeseen reduction in capacity (disaster recovery). There are two methods of support offered: teleclaim or traditional.

Overflow Benefits

  • White labelled service option
  • Small lead time
  • Immediate impact
  • Support for business continuity planning
  • Eases management burden
  • Improved SLA performance
  • Peaks and dips in volume smoothed
  • Useful in managing catastrophes – hurricanes etc

Security & Fraud Detection

Rightpath Claims employs robust security processes and leading-edge technology to provide security and peace-of-mind.

Data At Rest Encryption

Rightpath Claims adheres to strict and comprehensive internal security and data management processes. Data stored digitally is further secured through the use of Data At Rest Encryption (DARE) technology, protecting critical data in its idle state as well as in transit.

multi-factor authentication

Furthermore, systems are enabled with Multi-Factor Authentication (MFA) which allows for greater online claims application security through the use of additional identity checks at login.

Fraud Detection

Rightpath Claims' team members' diligence and attention to detail is second to none and our fraud detection success speaks for itself. Robust fraud detection practices are provided as an intrinsic part of the travel claims process and not as a separate cost, adding further value to Rightpath's services to insurers.

Rapid and thorough correspondence with the policy issuer is assured at the point of any discrepancy detection to assist insurers in protecting the security and integrity of their own products and services against otherwise fraudulent claims.

ATICS: AI-driven Claims Management System

The first of it's kind; An integrated, data-rich case management solution.


ATICS; Rightpath Claims' innovative AI-driven claims management system was built by Rightpath to serve the insurance industry from the ground-up. The first of its kind at its inception, ATICS utilises leading-edge AI and intelligent automation to streamline and enhance the claims process from start to conclusion.

Tailorable, Intelligent, Informative

All Rightpath Claims services are supported by ATICS to provide comprehensice case, policy and scheme management and monitoring. Also available as a white-label solution, and complemented by a suite of detailed ananlytics presented by claim type and in aggregate across an insurers portfolio, ATICS is the future-proof solution for modern, data-fluent insurers.


Just some of Rightpath Claims' awards and accolades can be viewed below.

Take The Next Step

Looking to outsource your travel claims management to a proven and trusted TPA? Contact us today using the details below.

The Rightpath Group

Righpath Claims is a part of the Rightpath group of companies.

The Rightpath group of companies is formed from a range of distinct brands. Each brand provides individual specialist services to the sub-sectors of insurance and fintech, including the Lloyd's and London Markets. Each brand is underpinned and enhanced by the shared vision and values stated above.

Products and services offered by the Rightpath group of companies include; Specialist (TPA) claims management for Travel, Personal Accident, Health, Personal Injury, Ticket Refunds, Collision Damage Waiver, Marketing Solutions and Serviced Office Accommodation.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600