Why We Work Harder

We have a shared career long passion for travel insurance.
  We believed travel claims could be managed better.
We wanted to more deeply embed best practice and pioneer ultra smart technology.

Groundbreaking Travel Claims Management Services

Exceptional travel claims management services, combined with pioneering and intuitive AI-driven digital self-service portal delivery. Rightpath Claims offer a unique, comprehensive, customisable and highly scalable claims service.

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Expert, Customer-Centric, Cost-Efficient
Travel Claims Management

Experienced, Trusted, Friendly. Our services include the following:

Customer Experience
  • Highly Experienced Travel Claims Teams
  • Intuitive Travel Claim Setup
  • Real-Time Claim Status Visibility
  • Dedicated Account Managers
  • Robust Fraud Prevention
  • Customer Satisfaction Surveying As Standard
Added Value Services
  • Proven, Rapid Scalabilty
  • Tight Leakage Controls
  • Enterprise-Level Security
  • Bespoke MI & Reporting
  • Digital, Self-Service Online Claims
  • Full Service Whitelabelling
  • In-House Digital Development Resource
  • Partnered or Fully Managed Assistance Services
AI & Digital Self Service
  • Pioneering, AI-Driven Claim Assessment & Validation
  • Dynamic Question Sets and Evidence Requests Matching Exact Policy
  • Structured Document Upload
  • Dedicated Data Engineer
  • Handler-Free Claims Automation Strategy

What Insurers Say

Travel Claims Management & Administration (TPA) Services

Continuous Improvement for Optimised Customer Experience, Speed and Added Value.

CUSTOMER CARE

For over 10 years, Rightpath Claims' expert teams have provided industry-leading travel claims administration outsourcing services to insurers across the full spectrum of travel insurance policy types.

From the moment that an individual policyholder makes a claim, Rightpath team members provide swift, timely and compassionate support in accordance with each policy with diligence and an unparalled depth of industry knowledge.

PRO-ACTIVE DIGITAL CLAIMS STRATEGY

Rightpath possesses a unique blend of experience and skills, combining travel claims expertise with the practical application of leading-edge technology for claims automation. Rightapath's pro-active approach to continuous service enhancement helps protect insurer's competitive advantages online.

Bespoke Solutions & SERVICE WHITELABELLING

For insurers, every aspect of the claims management service can be customised to the requirements of each policy, scheme or brand. This enables Rightpath to provide travel claims management solutions which are fully representative of insurer's product and brand values, both online and offline, whilst allowing for scalability and expansion to match the needs of the insurer.

How We Work - At a glance

  • Process Flexibility You choose your ideal travel claims process. We deliver. Our systems are embedded with flexible Insurer/Agent preferences that drive the entire process. WIth support for multiple SLAs.
  • Proven, Rapid Scalability All of our services are fully scalable without loss of quality.
  • Award-Winning Digital Claims Portals Empower your customers with the ability to check and comment on the real-time status of their travel claim, with Structured Document Upload.
  • Self-Service Claims Automation Accurate claims decisions online, and innovative automation delivered through our groundbreaking, first-to-market AI-driven travel claims assessment system, 'ATICS'.
  • Detailed Claims Analytics The accuracy and depth of our claims data is unsurpassed. Comprehensive data provides in-depth insight and MI by scheme, policy and claim type, with optional custom reporting.
  • White-label Claims Sites Make a statement about your commitment to claims service excellence with a dedicated, branded claims site combined with full service branding.

Our Partners

Just some of our partner organisations.

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Digital Strategy & ATICS: AI-driven Claims Management System

The First of It's Kind; An Integrated, Data-Rich Case Management Solution at the Heart of Rightpath's Practical
and Game-Changing Digital Claims Automation Strategy.

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ATICS; Rightpath Claims' innovative and pioneering AI-driven claims management system was built by Rightpath to serve the insurance industry from the ground-up. The first of its kind at its inception, ATICS utilises leading-edge AI and intelligent automation to streamline and enhance the travel claims process from start to conclusion.

PRactical Digital Claims Strategy

ATICS continues to innovate with regular new features and pro-active process enhancements. ATICS is the foundation for Rightpath’s digital strategy, the Digital Road Map. The Digital Road Map is an evolving suite of technological innovations designed to enhance customer experience, streamline claims administration, and optimise claims service cost efficiency. As a practical digital strategy that insurers large and small can tap into, the Digital Road Map is the gateway to even greater, handler-free claims automation. Together, ATICS and the Digital Road Map have been devised to deliver the best-in-class travel claims management solution.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600

Group News

Image depicting the word 'winners' next to the Insurance Times Claims Excellence Awards Winners badge

Winners – Claims Service Solution of the Year

We are excited to announce that Rightpath brand and digital claims agency, Digi2L have been named winners in the Claims Service Solution of the Year category in this year’s Insurance Times Claims Excellence Awards.

Read more at rpisolutions.com.
Text showing 'Top Ten' on a background of a tropical lagoon.

Top Ten Reasons to Choose Rightpath Claims as Your Travel Claims TPA.

Choosing the right claims management facility is critical in ensuring customer satisfaction, brand values and cost-effectiveness are protected and preserved. This is especially important as countries, the insurance industry, and individuals plot a route away from lockdown conditions and seek ways to make each pound spent work that much harder.

Read more at rpisolutions.com.
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Claim Lifecycle Reduced by 57% for Cost Effective Claims Management, Post Lockdown.

In the wake of the COVID-19 induced lockdown, many insurers will be seeking ways to cut service costs. With a new and intuitive self-service digital claims model, Rightpath Insurance Solutions has the answer, reducing average claim processing time by 57% and claim touchpoints by 19%, and the potential to reduce claims management costs.

Read more at rpisolutions.com.

The Rightpath Group

Righpath Claims is a part of the Rightpath group of companies.

The Rightpath group of companies is formed from a range of distinct brands. Each brand provides individual specialist services to the sub-sectors of insurance and fintech, including the Lloyd's and London Markets. Each brand is underpinned and enhanced by the shared vision and values stated above.

Products and services offered by the Rightpath group of companies include; Specialist (TPA) claims management for Travel, Personal Accident, Health, Personal Injury, Ticket Refunds and Collision Damage Waiver.