Trip Cancellation, Missed Departure
& Trip Abandonment

The type of claim you can make will depend on your circumstances and the cover provided by your policy, please choose the most relevant claim type below. Alternatively, please scroll down for answers to some of the most frequently asked questions relating to these claim types.

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Trip Cancellation

Select this section if you cancelled your trip. Please note that if you are claiming because you decided to abandon your trip because of a travel delay/cancellation by the transport provider, please see the Trip Abandonment section.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  • Details of the cause of cancellation
  • Your bank account number and sort code for the claim settlement
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Missed Departure

Select this section if you failed to reach your departure point on time and incurred extra costs to get to your destination.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Evidence of the circumstances and cause of missed departure
  • Receipts for the expenses incurred
  • Confirmation of refunds due on any unused arrangements
  • Your bank account number and sort code for the claim settlement
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Trip Abandonment

Select this section if you did not continue with your trip as a result of a delay or cancellation on your outbound leg of the trip.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Delay confirmation from the transport provider detailing the cause and length of delay
  • Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  • Confirmation of refunds due on any cancelled arrangements
  • Your bank account number and sort code for the claim settlement

Travel Insurance - A Guide to Cancellation Claims

Discover What To Do To Make A Cancellation Claim Under Your Travel Insurance Policy.

Video Transcription

It is never nice to have to cancel a trip or a holiday, but if you do, your claim would be considered under the Cancellation section of your policy.

This is not to be confused with your flight being cancelled by the operator which would fall under the Travel Delay section and is covered under a separate Help Video.

This help video will help you understand the cover and what you need to do to make a claim. Rightpath Claims are specialists who handle claims for insurers. Our job is to help customers claim the most they are entitled to under an insurance policy.

Whilst we hope you find this video useful, it is a guide only, and as each policy wording is different, you will need to look at your own policy to find exactly what you are covered for.

Most cover is based on ‘specified reasons’, which means the policy will cover Cancellations due to the reasons listed in your policy.

These are likely to cover the main reasons for cancelling such as your health or that of someone else. The reasons that are covered will be listed under your Cancellation section and the covered relationships will probably be listed in the definitions section.

The policy is unlikely to cover anything that could have been anticipated either when you took out the policy, or booked the trip. If you were already experiencing a medical condition at that time you may also have needed to let the insurers know, when you bought the policy. This allows them to ensure that everyone pays their correct level of premium.

Insurers will only consider the Cancellation costs that were applicable at the time it was clear you would need to cancel. So if you delay Cancellation and as a result you now owe more money, the Insurers are unlikely to consider that increase in cost. So our first advice is to ensure you do not delay cancelling.

Our next advice, is to ensure you are able to evidence the need to cancel. If you are ill, contact your doctors. Insurers pay out millions of pounds each year so they need some evidence to support they are only paying valid claims.

Check your policy to see what the excess and limits are. These are likely to apply per person. The excess is the first part of each claim which you are responsible for.

Also, an an example, if the sum you are insured for is £1000 we will only be able to consider reimbursement up to £1000, even if your trip cost you more than this.

When making a claim you will need to send to us your booking invoices to show when you originally booked and who was going.

When you let the travel providers know you can’t travel ask them for a ‘cancellation invoice’. This is an important document as it does two things: One, it shows that you didn’t travel and two, what refunds (if any) are due.

We will also need some evidence of the need to cancel. If this is due to a medical condition, we may ask you to get our medical certificate completed by the doctor. If cancellation is due to a death, sometimes we may be able to accept a copy of the death certificate.

Lastly, as we aren’t your insurers, we may also ask for your proof of insurance.

Hopefully you found this useful, but if you do have any further questions, please check out our other FAQs, or give us a call. We’re here to help you.

Trip Cancellation, Missed Departure
& Trip Abandonment Claim - FAQs

Answers to some of the most common claim-related questions in the event of trip cancellation, missed departure or trip abandonment.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600