Trip Cancellation, Missed Departure
& Trip Abandonment

The type of claim you can make will depend on your circumstances and the cover provided by your policy, please choose the most relevant claim type below. Alternatively, please scroll down for answers to some of the most frequently asked questions relating to these claim types.

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Trip Cancellation

Select this section if you cancelled your trip. Please note that if you are claiming because you decided to abandon your trip because of a travel delay/cancellation by the transport provider, please see the Trip Abandonment section.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  • Details of the cause of cancellation
  • Your bank account number and sort code for the claim settlement
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Missed Departure

Select this section if you failed to reach your departure point on time and incurred extra costs to get to your destination.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Evidence of the circumstances and cause of missed departure
  • Receipts for the expenses incurred
  • Confirmation of refunds due on any unused arrangements
  • Your bank account number and sort code for the claim settlement
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Trip Abandonment

Select this section if you did not continue with your trip as a result of a delay or cancellation on your outbound leg of the trip.

When submitting the claim you will need the following documents to hand:

  • Policy schedule
  • Booking invoice or proof of travel dates
  • Delay confirmation from the transport provider detailing the cause and length of delay
  • Cancellation invoices issued by the travel/accommodation provider confirming the date you cancelled and what refunds you are due
  • Confirmation of refunds due on any cancelled arrangements
  • Your bank account number and sort code for the claim settlement

Trip Cancellation, Missed Departure
& Trip Abandonment Claim - FAQs

Answers to some of the most common claim-related questions in the event of trip cancellation, missed departure or trip abandonment.

Contact Us

Do you have an enquiry regarding a claim, or are you an insurer looking to outsource their claims administration? Please use the contact details provided below.

Rightpath Claims, PO Box 6430, Basildon SS14 0QT, UK

09:00 - 17:00 Mon - Fri (closed Bank Holidays)

+44 (0)20 8667 1600